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Excursion Centre Terms & Conditions 

Please Read The Following Terms & Conditions Carefully

By agreeing to book with us you are agreeing to be bound by these terms and conditions of service and supply. Within these terms and conditions there is also a complete explanation of our refund policy which we ask you to take specific attention to. 

Refund Policy (Cancellation By You)

Cancellation by You

All refunds will be paid by us to you using the same process you paid (card/bank transfer or cash). Refunds will be processed immediately but can take up to 10 working days depending on your bank.

We allow a refund of any payment made to us for any booking cancelled by the client with at least 24 hours notice. Where you have paid a deposit to us, we will charge you €5.00 per person administration fee for cancellations by you with us or the experience provider.

Where cancellation is due to medical issues such as hospital admission, we will waive our administration charge upon proof of hospital admission.

Where cancellations is due to covid or other forced majeure issue we will refund by offering a gift voucher for the full amount paid which will have 2 years expiry date.

Where there has been less than 24 hours notice from departure time, you will forefit any payment made to us to secure your booking.

Refund Policy (Cancellation by Provider)

All refunds will be paid by us to you using the same process you paid (card/bank transfer or cash). Refunds will be processed immediately but can take up to 10 working days depending on your bank.

Your refund will be issued in full at the point of your cancellation being confirmed by the experience provider and received by us either by email or other written means. We agree to process the refund in full within 1 hour of confirmation. 

 

Water or Theme Parks

Unfortunately we cannot refund tickets for water or animal parks or attractions.

Transport to Excursion

All our experience providers are vetted and we ask they provide us with proof of transport if this is included within your excursion. Once your trip is booked, if you have a pickup point chosen using our system you should make sure you are at the designated pickup  point at least 15 mins prior to your pickup time. If you are not sure of your pickup point, please contact the provider directly using the contact information we have provided to you. 

We take no responsibility for missed pickups or late or non arrivals of any transport associated with your excursion of any kind. It is your responsibility to ensure you are at the correct place at the correct time. We consider it the responsiblity of the provider to collect you from pre designated pickup points at pre designated times. 

Accidents & Damages

All our providers need to meet high standards of health and safety. We require all providers to be fully insured and proficient at their service, however we do not accept any responsibility for any accident loss or damage caused by our providers. Should you have any issues with any of the above you are required to deal directly with the provider and ensure that any legal paperwork is correctly filled out and any reports are provided correctly. 

Due to some of the experiences being dangerous by their nature, we specifically renounce any responsibility or exposure to claims of any kind which may be incurred by you attending or taking part in any experience provided by us. 

By booking your experience with us you are confirming that you are sufficiently physically and mentally fit to take part or be involved with the experience you have booked. If you have any questions regarding safety or appropriate age, size or height restrictions you should take this up with the provider directly. 

Additional Costs & Ejections

By booking your experience with us you are confirming that all details you supply are correct and truthful to the best of your knowledge. Should the provider be able to prove that your booking costs do not meet the correct costs for your group or party, you will become immediately responsible for any shortfall to be paid to the excursion provider. 

Where the provider considers you to be unfit for the experience by being intoxicated, or feels you have not bought the correct ticket for your party and it is deemed you should leave the attraction, this will be your responsibility and we will not provide any refund whatsoever. 

Ticket Delivery Confirmation

When making bookings with us, your confirmation is immediate and your ticket is produced and sent automatically. We take no responsibility for the ticket to arrive in your email inbox due to spam settings on your email provider. Once your booking has been raised on our system, we consider this a confirmed booking. We urge you to check your email immediately to confirm receipt of the e-ticket. If the ticket is not in your inbox, please check your spam folder. Should you not attend the experience due to not receiving the ticket this will be classed as our service completed and delivered. Should you not have your ticket please contact us immediately for us to remedy the situation for you. We offer no refunds for lost, missing or not received tickets. 

Changes to Excursion Times & Date

Providers reserve the right to change or adjust times and dates of bookings from time to time. If this happens you will be given 24 hours notice minimum. Should you wish to change the time or date of your excursion, you must do this directly with the provider. If they cannot accept any change, it will be considered a cancellation by you and handled as above. 

Prvacy & Data Collection

Privacy Policy for Lanzarote Boat SL

At Excursion Centre , accessible from excursioncentre.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Excursion Centre and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Excursion Centre . This policy is not applicable to any information collected offline or via channels other than this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Excursion Centre follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Excursion Centre uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Excursion Centre .

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Excursion Centre , which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Excursion Centre has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Excursion Centre ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Excursion Centre does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.